Privacy policy

Serenity Touch Massage & Spa ("Serenity Touch," "we," "us," or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website serenitytouch.icu or use our services. Please read this policy carefully. By using our website or booking a session, you agree to the terms outlined here.

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

• Book an appointment online or via phone
• Fill out a contact form
• Purchase a gift card
• Sign up for our newsletter or membership
• Complete a health intake form before a massage

This information may include your name, email address, phone number, billing address, payment details, health history, and massage preferences. We also automatically collect certain non‑personal data when you visit our site, such as your IP address, browser type, pages visited, and referring URLs, through cookies and similar technologies.

2. How We Use Your Information

Your information is used to:

• Process and confirm your appointments
• Personalize your massage experience based on health details
• Send appointment reminders and follow‑up communications
• Process payments and deliver gift cards
• Respond to your inquiries and provide customer support
• Improve our website and services through analytics
• Comply with legal obligations and protect our rights

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

• With trusted service providers who assist us in operating our website, processing payments, and managing our business (e.g., booking software, email platforms), provided they agree to keep your information confidential.
• If required by law, court order, or governmental regulation.
• To protect the rights, property, or safety of Serenity Touch, our clients, or others.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website. For more details, please review our Cookie Policy.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your sensitive data is transmitted via Secure Socket Layer (SSL) technology and encrypted in our payment gateway provider's database. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

6. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that a minor has provided us with personal data, we will delete it immediately.

7. Your Rights and Choices

Depending on your location, you may have the right to access, correct, or delete your personal data, or to opt out of certain data processing activities. If you wish to exercise any of these rights, please contact us using the information below. We will respond to your request within a reasonable timeframe.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please reach out to us:

Serenity Touch Massage & Spa
3801 N Capital of Texas Hwy, Suite 200
Austin, TX 78746
Phone: (512) 382-7491
Email: [email protected]