Accessibility statement

Serenity Touch Massage & Spa is dedicated to ensuring that our services and digital platforms are accessible to all individuals, including those with disabilities. We strive to follow the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA and comply with applicable sections of the Americans with Disabilities Act (ADA). We view accessibility as an ongoing journey and continually work to improve the user experience for everyone.

1. Digital Accessibility

We design and develop our website with the following principles in mind:

• Semantic HTML that provides a logical structure for screen readers and assistive technologies.
• Keyboard‑navigable menus, forms, and interactive elements, including a skip‑to‑main‑content link at the top of each page.
• Sufficient color contrast between text and background, with carefully chosen palettes to aid readability.
• Text alternatives for non‑text content, such as descriptive alt text for images and ARIA labels for icons and controls.
• Resizable text that adapts to browser zoom without loss of content or functionality.
• Clear and consistent navigation across all pages, with descriptive link text and headings.
• Accessible forms with proper labels, error indications, and instructions to help users complete bookings and inquiries.

Despite our best efforts, some areas of the website may not yet be fully accessible. We are actively working to identify and fix any remaining barriers.

2. Physical Accessibility

Our Austin studio is located at 3801 N Capital of Texas Hwy, Suite 200, Austin, TX 78746. We have taken steps to ensure our physical space is welcoming to clients of all abilities:

• The building is equipped with an elevator providing access to our second‑floor suite.
• Wide doorways and hallways accommodate wheelchairs and mobility aids.
• Our treatment rooms are designed with ample space for maneuverability, and we can adjust table heights and positioning as needed.
• Accessible restroom facilities are available on the same floor.
• Free accessible parking spaces are located directly in front of the building entrance.
• Service animals are welcome in our studio.

If you have specific physical access needs or require any accommodations during your visit, please let us know when booking so we can prepare your session accordingly.

3. Communication Support

We are happy to provide information in alternative formats upon request. If you require assistance with booking, directions, or understanding our policies due to a hearing, vision, or cognitive disability, please contact us. We can communicate via phone, email, or in person, and we welcome relay service calls.

4. Ongoing Efforts

Accessibility is reviewed as part of our regular website maintenance and staff training. We conduct periodic audits using automated tools and manual testing, and we prioritize improvements based on user feedback and evolving standards. Our team members receive awareness training on serving clients with disabilities with respect, empathy, and professionalism.

5. Third‑Party Content

Our website may embed third‑party content, such as maps (e.g., OpenStreetMap) or links to external resources. While we strive to choose accessible partners, we cannot guarantee the accessibility of content that is not under our direct control. We encourage you to contact those providers directly with any concerns.

6. Feedback and Contact

We welcome your feedback on the accessibility of Serenity Touch Massage & Spa. If you encounter any barriers or have suggestions for improvement, please reach out:

Serenity Touch Massage & Spa
3801 N Capital of Texas Hwy, Suite 200
Austin, TX 78746
Phone: (512) 382-7491
Email: [email protected]

We aim to respond to accessibility inquiries within 2 business days. This statement was last updated on June 5, 2026.